Customer Experience Representative/ Contact Center Agent-German language, Teleperformance; Nairobi, Kenya: October 2022- December 2023 • Working as Curious, empathetic, detail-oriented, and problem-solving helping businesses get unstuck • Learn with passion and diligence new business scenarios and Processes to constantly improve the ability to deliver an outstanding customer experience. • Share the Teleperformance Values of Integrity, Respect, Innovation, Professionalism, and Commitment and apply them to daily working and personal life. • Interact with Teleperformance client Customers through multiple Channels such as Email, Chat, and Phone calls • Deliver the best possible customer experience. • Improving soft and Product skills following diligent Training and Coaching Programs. • Managing each interaction at my best to deliver the best customer experience to each customer • Adhere to the company policies and Processes and participate actively in their improvement. • Manage each Client‘s Customer data diligently, confidentially, and carefully according to existing procedures and available tools. • Working with the Time Attendance Software User interface, to Manage time for the Customer.