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How to Hire a Caregiver at  
At, we know that hiring a caregiver or personal support worker can be complicated and fraught with difficulties. Choosing someone reliable to look after your loved ones is so important.
To help in this process, we have laid out a set of clear and simple steps. Following all these steps carefully can help prevent many problems and misunderstandings down the road. With the right candidate, you will spend less time stating the obvious to your caregiver and spend more time enjoying the benefits of having the right help to look after your loved ones.
Clarifying your needs
Find a Caregiver
Phone Interview
Check References
Personal Interview
Working interview
Work agreement


Check References
Some people prefer to check references at this stage before meeting the person face to face. Profiles at include contact details of references. Always speak to references personally to get a clearer idea of the caregiver you wish to hire. References should ideally be previous employers, not friends or relatives.

Have a pen and blank paper ready so you can make notes during the phone call. Questions to ask a reference might include:
  • When did she or he work with your family?
  • In what capacity? As a companion? Nurse? Home support worker? Running errands?
  • Did your relative require special medical care? How was that handled?
  • Was it a live-in position?
  • Would you recommend this person as a caregiver? Why?
  • How would you describe his or her character?
  • What are his or her strengths?
  • Do you recall any outstanding moments during his or her time with you?
  • Do you have any criticisms of the work during his or her time with you?
  • Were there times when you were less than happy with the way he or she worked? Please elaborate.

Once you have received answers, you can decide whether this person still fits your initial picture of your ideal candidate, and if so, proceed to the next stage.